| Ref |
Document Title/Item Description |
Comments/Contents |
Yes |
No |
| General Documents and Process Descriptions: |
| 4_1 a) & 6 |
Declaration of Conformity statement, including name/address & repair scope |
must include a Make/Model Repair Competencies list |
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| 4_1b) to g) |
Process Descriptions, with a level of detail appropriate for the bodyshop |
flowcharts, with an overall summary plus specifics |
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| 5_2 |
Process Document Control System |
includes storage & retrieval |
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| People: |
| 4_2 |
Organisation Chart, with reporting lines |
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| 4_2_1 a) & 4_2_4 |
Job Descriptions for all repair-related personnel, including directors/managers |
individual responsibilities & authorities must be stated |
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| 4_2_4 |
List of individual Authorities |
Incl_ Job sign-off, QC, etc |
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| 4_2_1 b) |
Recruitment Process |
with verification of ability |
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| 4_2_1 c) |
Induction Training Checklist |
with job-role specific items, signed by trainer & trainee |
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| 4_2_1 d) |
Training Needs Identification for all staff performing repair tasks |
a comprehensive Skills Matrix is the preferred way |
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| 4_2_1 e) |
Individual Training Plans |
result from Skills Matrix |
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| 4_2_1 f) |
Evaluation of Results of Training Given |
individual feedback forms |
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| 4_2_1 g) & 4_3_4 |
Evidence of Individual Competency |
must meet the minimum in each type of task: see list |
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| 4_2_1 h) |
Annual Review of the Skills Required, to allow for any new repair requirements that may apply to the overall business |
must be recorded, and any new skills required must be updated onto Skills Matrix |
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| 4_2_1 i) |
Records of Training & Continuing Professional Development |
all qualifications must have supporting certificates/etc |
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| Methods: |
| 4_3_1 a) to f) & 4_3_2 |
Recognized Repair Method documents, specific to the vehicle undergoing repair = if this is not available, there must be documentary evidence of this fact, and of the nearest suitable Method to use |
it is necessary to have the Thatcham E-Scribe Repair Method, or the Vehicle Manufacturer’s own published Repair Method |
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| 4_3_3 & 4_4_2 e) |
Control of Repair Methods |
this is done by publisher/s, in the majority of cases |
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| 4_3_4 |
Jobs sampled carried out in accordance with the relevant Repair Method |
with particular attention to sectioning/welding/bonding |
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| 4_3_5 |
Documented work instructions, with the Recognized Repair Method, at the work bay for technicians to refer to there |
photocopies of the Repair Method documents need to stay with the job-file |
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| 4_3_4 |
All Jobs 'Supervised' by a 'Competent Person', where any work is not carried out by a 'Competent Person' |
must be evidence of direct supervision of the repair method = not a QC sign-off |
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| 4_3_8 & 5_3 |
A documented Quality Control Process |
in-process QC checks, incl on any sub-contractor work |
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| 4_3_9 a) to g) |
Vehicle & Repair Process Information, with specific supporting documentation |
the required details must be recorded, as per list |
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| 4_3_9 h) & 4_3_10 |
A job-specific Quality Conformance Declaration for each repaired vehicle, by an authorized individual |
= final QC check, covering the documentation as well as the repaired vehicle |
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| 4_3_10 |
Repair Process documentation (see 4_3_9) to be retained for at least 3 years |
a system for on-site archiving is advisable |
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| Equipment & Tools : |
| 4_4_1 |
Availability of Equipment as specified in the Kitemark document Annex A |
= Equipment Inventory Items can include relevant Sub-contracted facilities |
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| 4_3_6 |
If 'structural – aluminium composite' scope of repair work applies, there must be adequate physical segregation of material types, to avoid any cross-contamination e_g_ aluminium / steel |
a suitable screen/curtain, or a separate booth, with separate tools & extraction equipment dedicated for use on each material type |
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| 4_4_2 |
Suitability & Capability of Equipment, including of the ability of welding equipment to achieve the current level specified in the relevant Repair Method |
evidence is needed of the ability of repair equipment to operate as specified in a relevant Repair Method, including records of test-welds carried out |
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| 4_4_3_1 & 4_4_3_2a) to e) |
Calibration of measuring equipment, including of employee-owned tools/etc, with identification of all items and full records of results of calibration |
needs to be a system for regular calibration, with management control of the planned schedule, and new items must first be calibrated before use |
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| 4_4_3_2 d) |
Assessment of the impact of all out-of-specification results of calibrated items, and notification to relevant customers, with this being fully recorded |
management must review these, and document their decision with the reason/s, = on calibration certificate |
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| 4_4_4 |
System for the planned maintenance & cleaning of all repair-related equipment, to the manufacturer’s recommendations |
controlled by management = via Equipment Inventory |
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| Materials : |
| 4_5_1 a) to d) |
Parts, Components & Fasteners |
needs to be documentary evidence of the required status, as specifically listed |
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| 4_5_2 |
Refinishing Materials: evidence of suitability & compatibility |
= letter of compliance from the paint/etc manufacturer |
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| 4_5_3_1 |
Receiving checks |
recorded on delivery note and/or on parts order/list |
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| 4_5_3_2 |
Traceability of Parts to Vehicle Repair |
2-way traceability needed = by delivery note/invoice & also by job-file records |
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| 4_5_4 |
Handling & Storage, including of displaced parts |
any specific manufacturer advice must be followed |
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| 4_5_5 |
'Best Before' Dates for items with limited shelf-life, including paint/etc |
any specific manufacturer advice must be followed |
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| Process management: |
| 5_1_1 & 5_1_2 |
Operating Process Review = evidence of management review of any new or modified Repair-related processes = may be via management meeting notes |
including records of all changes to Repair processes and of the result = positive / negative |
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| 5_1_3 & 5_5__3 & 5_5_4 |
Internal Feedback records & action/s, including in response to Internal Auditing results (see 5_5) |
and also records of any employee suggestions, notes of any staff meetings, etc |
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| 5_3 |
Use of Sub-contractors = ones chosen by the bodyshop, not by a work provider |
documented agreement to work to correct standards |
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| 5_4 |
Repair Authority = to agreed estimate |
records must be kept |
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| 4_3_7 |
A documented Emergency Process, to ensure any outstanding repair work is completed in accordance with Kitemark (this may be in general 'Disaster Plan') |
= via sub-contractor/s, including for in-process & final QC checks to be done by the original repairer |
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| Internal Auditing : |
| 5_5_1 |
Documented Internal Audit procedure, for an Internal Audit of the entire Repair Process to be done at least annually |
this must be controlled by management, but may be performed by a contractor |
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| 5_5_1 |
Internal Audit Schedule |
updated at least annually |
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| 5_5_2 |
Internal Audit Plan (for use by Auditor) & Audit Report documentation |
specific Internal Audit Plan
Audit Notes/Sample Detail
Non-Conformance Report
Audit Summary Report |
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| 5_5_3 |
Management Review of Audit findings |
for simplicity and clarity, these can be adequately documented via the Audit Non-Conformance Reports & Audit Summary Report |
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| 5_5_4 |
Corrective Action Records |
for simplicity and clarity, these can be adequately documented via the Audit Non-Conformance Reports & Audit Summary Report |
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| 5_5_5 |
Verification of the effectiveness of all Corrective Action that has been taken |
for simplicity and clarity, these can be adequately documented via the Audit Non-Conformance Reports & Audit Summary Report |
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